July 10, 2009
As a prize with our NSS promotions students could win tea with the mayor.
There where 3 slots (two at 5-6, and one 12-1).
The sessions were very poorly attended – no students for session one, about 8 for session two and three for session three. There should have been about 10 in each group.
LTEO attended as well as students Union – although we said nothing !!
We had to organise a photographer at short notice for the last session as this had not been previously organised. We also emailed the last days students to remind them.
Thoughts for next year include;
- change the time so the 5-6 is during the day.
- send out reminders
- arrange a photographer
- discuss with the mayor’s office about setting the context, and thanking students on our behalf (university)
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LTEO | 
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Posted by andyoutandabout
July 2, 2009
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4E 3.10
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4E 3.38
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8W 2.1
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8W 1.32
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8W 1.33
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8W 1.34
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8W 2.4
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gtwa | 
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Posted by andyoutandabout
June 30, 2009
The e-learning Team have been using RT to manage our generic e-learning email queue.
Based on this information, we should be able to answer the following questions;
- who busy is the e-learning helpdesk?
- assuming this is a typical year, when do we need to provide more resource for the helpdesk?
- given this resource is a pooled team, how should our other staff development activities accomodate the needs of the helpdesk?
The story in figures is as follows;
Table 1: Number of created tickets (by month)
- Oct 2008 – 289 (average 10.0 days to complete ticket) – average weekly logins: 8810
- Nov 2008 – 120 (average 8.6 days to complete ticket) – average weekly logins: 8654
- Dec 2008 – 109 (average 4.2 days to complete ticket) – average weekly logins: 6593
- Jan 2009 – 204 (average 2.7 days to complete ticket) – average weekly logins: 8281
- Feb 2009 – 142 (average 3.6 days to complete ticket) – average weekly logins: 8663
- Mar 2009 – 92 (average 4.1 days to complete ticket) – average weekly logins: 7634
- Apr 2009 – 81 (average 3.3 days to complete ticket) – average weekly logins: 6930
- May 2009 – 63 (average 1.09 days to complete ticket) – average weekly logins:
So what do these figures tell us? Firstly, the email help desk is very busy. The peak months are October and January – which align very nicely to the start of semesters. Therefore, these periods need to be resourced accordingly by ensuring we do not run too many staff development events during the period.
Interestingly the login pattern follows a similar pattern.
How might we reduce the burden on email support, and provide high quality just in time support? The answer is in trying to unpick type of questions we are being asked. Therefore, the next piece of work will be to look at the emails submitted in October and identify the type of questions being asked. We’ll need to develop some type of classification matrix and then identify solutions to certain types of requests.
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Projects | Tagged: moodle evaluation | 
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Posted by andyoutandabout
June 22, 2009
Quite interesting the way they heads up the type of tool. For instance, Core Tool, Custom Tools Layer, Edge Layer.
This isn’t to far away from what we have, but it could allow us to include more externally hosted solutions – see the end. I’ll be adding this over the next few days on our web site.
Moodle (Virtual Learning Environment)
Confluence (Wiki)
Learning Materials Filestore (File repository and podcaster)
SMS (edutxt)
TurningPoint (Audience Response System)
If you would like more information about the following tools and how they might enhance your teaching and learning then please email e-learning@bath.ac.uk
e-Learning Authoring Tools (e-tutorials)
Megameeting (Desktop Conferencing)
Section 3: Over the edge
The following tools are used by members of the e-learning team and we have considerable expereince in using them with teaching and learning. However, they are not supported and in most cases they are hosted outside of the University. If you use these tools you are strongly recommended to be aware of the issues of using off site, 3rd party software. For more information, see the University of Edinburgh’s Web 2.0 Guidelines (https://www.wiki.ed.ac.uk/display/Web2wiki/Web+2.0+Guidelines)
The tools include;
- Social Bookmarking – Diigo, Delicious
- Social networking – Twitter, Ning
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