EDU – ITS – WOSLEY

Similar interests / desires with teams, ie move towards a position where ITS take on more responsibility for network, infrastructure. however, at the moment they’ve little resource, no money and a couple of big projects.

Would aim to work closer together in the short term, build up trust, understanding of the system, and then define responsibilities. A good starting point would be for us to describe the use scenarios, where we think the responsibilities lie, and discuss these between the teams.

For instance, by September, 2011

EDU

  • Write scripts and data pulls, integration with sits
  • Test and sign off service packs
  • Building blocks and enhancements
  • User support (help desk), after point of login
  • User support – staff development activity, user needs, service evaluation
  • User support – archive and recycle
  • liaising with the UK HEI VLE Community
  • Service evaluation

ITS

  • Maintenance of the servers
  • Installation of software on test and live systems
  • License
  • Installation of Building Blocks
  • Archive and storage
  • Maintenance of the Blackboard software
  • Running of scheduled maintenance work
  • Maintenance of hardware

Scenario

Installation of service pack

1. Edu identify appropriate service pack has been released. Decide from a functional perspective if it is required by end users

2. Its identify if appropriate to install from security perspective

3. Edu and its decide if will be installed, and date .. If possible work to the monthly patch Friday, if not then fit in asap

4. Its install on test system

5. Edu test and sign off

6. Its install on live service

7. Edu test and sign off

8. Its update service documentation and files

9. Edu manage end user communication

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