how to write an FAQ on our UCS FAQ engine

The following is a quick how to guide to write an FAQ for our UCS FAQ Engine

—————-

login to admin area

select “Add new FAQ record”

  • select the category (sub category) where you’d like to add the question
  • add the question >>> be very explicit as people will find this via searches
  • add the answer >>> try to include a exit point, ie., if not answered your question then email … or use the Add question function at top right handside
  • add the tags >>> elevate tags are by audience (all, staff, student) and by type (elevate_howto if a how to guide)
  • set as active (so people can see it)
  • allow comments
  • click save

 

 

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